Return Policy

Return Policy for Threads of Personality

We at Threads of Personality want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a 30-day money-back guarantee.

1. 30-Day Money-Back Guarantee

If you are not entirely satisfied with your purchase, you have 30 days from the date of purchase to request a refund. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.

  • A receipt or proof of purchase is required to complete your return.

2. Process for Returns

To initiate a return, please follow these steps:

  • Contact us at threadsofpersonality@gmail.com with your order number and reason for the return.

  • We will provide you with instructions on how and where to send your return.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

3. Refunds

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at threadsofpersonality@gmail.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at threadsofpersonality@gmail.com and we will provide you with exchange instructions.

6. Contact Us

For more information about our return policy, if you have questions, or if you would like to make a complaint, please contact us by email at threadsofpersonality@gmail.com or by mail using the details provided below:

  • 1532 Bailey St, Hastings, MN 55033

  • Phone: 612.404.0268